Alabaster Pediatrics
1004 1st Street N, Suite 370
Alabaster, AL 35007 (205)663-5547
(205) 663-1990 fax
Alabaster Pediatrics
Our friendly, knowledgeable staff works hard to make your visits to our
office as smooth as possible. We've provided helpful information about our
office on this page, including directions, hours, insurance and billing,
payment options and financing.
Alabaster Pediatrics
1004 1st Street N
Suite 370
Alabaster, AL 35007
(205) 663-5547
Our location is on the 3rd floor of the Shelby Medical Plaza, adjacent
to the main hospital of the Shelby Baptist Medical Center complex.
Except for true medical emergencies, patients will be seen
by appointment only
. Appointments should also be made for
each child
in a family that will need evaluation by the doctor.
Please call to cancel
if you will be unable to keep a previously scheduled appointment so we
can make it available to other patients.
Out of respect for other patients, please
do not “walk-in”
for a visit without having contacted the office first.
No Show Policy:
Alabaster Pediatrics may choose to charge a $30.00 fee for any missed
appointments or appointments that were not cancelled within 4 hours of
the appointment time. After three missed appointments without
notification, the practice reserves the right to discharge the patient.
It is our policy that children must be directly supervised by their
parent or other responsible adult while in the office or on the premises
of Alabaster Pediatrics. Click
here to download our policy statement.
Arrive early.
Please remember that all insurance requires that your insurance data
be updated prior to each encounter. This usually takes a few minutes.
If this is not done, your insurance may deny your claim. We do not
want time spent on administrative requirements as it will limit your
time with the doctor.
Patients that
arrive on time
are seen at their appointment time. Patients who have arrived on time
will be seen ahead of those who arrive late. If you arrive late, we
may need to shorten or reschedule your child's visit.
Call ahead if you are late or unable to make your appointment time. We
will do all that we can to accommodate your child's appointment and to
minimize the need to reschedule your appointment.
Late arrivals (>15 minutes after scheduled appointments) will be
offered the next available appointment. In these cases, a no-show
charge for the lost appointment may apply. While we will do all that
is possible to accommodate this request the first-available
appointment may or may not be on the day the appointment was missed.
Appointments for additional children should be made by phone prior to
coming to the o
ffice. If you would like another child to be seen, please schedule
appointments for both children by phone prior to coming to the
office.
Turn off cell phones in the office and examination rooms.
A
parent or legal guardian must accompany children for all Well Child
Check appointments.
In the event that an alternate adult must bring the patient, please
ensure they have the necessary information regarding medication,
intake, behavior, sleep habits, etc.
Emergencies and After Hours
Please Note:
We recommend only board certified
PEDIATRIC
care for our patients. We strive to accommodate our patients
during business hours as much as possible. However, there are
conditions when urgent or emergent care needs to be given after routine
business hours. In these situations please contact our office at
205-663-5547 and you will be directed on how to speak to a
pediatric nurse
for further advise on the care of your child and where to seek pediatric
care if necessary. In actual emergent situations you will need to
call 911 or present to the nearest emergency department.
In most cases we do
NOT RECOMMEND
or condone the use of
NON-PEDIATRIC URGENT CARE
facilities or
NON-PEDIATRIC TELE-DOCS
for our patients. We encourage our patients to contact our
pediatric nurses for advise and to utiilize the pediatric facilities
provided by Children's Hospital as discussed below. One of our
pediatricians is always on call for additional advise and care if
needed. For older patients or for less urgent conditions, it may
be more appropriate to schedule an appointment at our clinic for
the next morning. See below for further information:
During lunch and when the office is closed for holidays, the phones will
be turned over to the answering service, which can contact the triage
nurse or doctor on call for emergencies. We are committed to
providing continuous medical care to our patients by being available to
our patients 24 hours a day for emergency medical needs.
When our office is closed for evenings, weekends and holidays, our main
number will be forwarded to our answering service. They will obtain your
information and have a triage nurse at PHIL (the Pediatric Health
Information Line at Children’s Hospital) return your call. These
personnel are trained to provide health information and advice to
parents of sick or injured children. They document all calls and forward
them to the primary care doctor’s office to be added to the medical
record. We will work together to determine if your child should be seen
the next working day, or whether your child needs a more urgent referral
to a Pediatric Urgent Care Center or to the Emergency Department at
Children’s Hospital.
The Children’s Hospital Emergency Department is the recommended ED for
all emergent pediatric illnesses or injuries. If our staff or triage
nurse advises for your child to have an evaluation in the emergency
department, or you feel your child has an emergent condition, you should
go to the Children’s Hospital Emergency Department if possible.
If you feel your child is in such distress that you cannot wait for a
return call, call 911 or go directly to the emergency department of the
nearest hospital. Appropriate 911 calls would be severe breathing
difficulties, prolonged seizures, poisoning, severe bleeding, severe
injuries, or injuries with loss of consciousness. Please leave a message
with the answering service or office afterwards in order for us to
perform appropriate follow-up measures with you, and also to prevent any
referral problems with insurance.
It is our policy that no antibiotics, controlled substances such as ADHD
medications, or narcotics such as cough medications with codeine will be
prescribed over the phone. This applies to after hours also.
Hospital Affiliations
Children's of Alabama
If our patients require hospital admission for inpatient medical care
they are admitted to Children's of Alabama where they will receive
outstanding care by their exceptional physicians and staff.
Vaccine Policy
Our current policy regarding vaccination is that your child’s
immunizations must
begin by the 2 month well-child visit and that their immunization
schedule must fall
within the recommended immunization schedule by the CDC and the AAP.
Please call us for information specific to your insurance company and
plan. Please notify us immediately if your insurance has changed,
so that we may make certain your claims are sent to the appropriate
company. We accept most insurance carriers.
Payment Options
We accept checks, cash or credit cards. Please see our office
manager for details. We are happy to file insurance for your
reimbursement as long as you are free to choose your own pediatrician.
Financial Policy
Professional fees are due at the time that your service is rendered.
Your co-payment and payment for non-covered services is expected on the
day of your child’s appointment.
There is a $30.00 fee on all returned checks.
Notify our office manager immediately if you need to make special
financial arrangements with us. An account overdue 90 days may be
referred to our attorney for collection and you will be responsible for
any collection or legal costs incurred to us in addition to your
outstanding balance. Once accounts are turned over for collection
the families will no longer be able to continue as patients of
Alabaster Pediatrics.
DIVORCED PARENTS: In keeping with our policy, the person who brings the
patient in for his appointment is responsible at the time of service for
the co-payment and any other non-covered expenses. We will provide
documentation of charges to either parent upon receipt of appropriate
written authorization.
HIPAA
Alabaster Pediatrics is dedicated to complying with the federal
Health Insurance Portability and Accountability Act
or HIPAA.
HIPAA addresses the privacy and security of patients’ confidential
health information.
Notice of Privacy Practices
- To help us comply with HIPAA, please read our Notice of Privacy
Practices that explains how health information about your child is kept
confidential and secure. It also describes your child’s HIPAA rights.
Click
here
to read our Notice of Privacy Practices
HIPAA Authorization Forms
-Your child’s health information is confidential. Therefore, Alabaster
Pediatrics must generally receive your written permission before
releasing this information. HIPAA required forms are available in our
office.
Please call our office with any questions regarding your HIPAA rights
and we will direct you to our HIPAA compliance officer.